Kundesupport & service
vtiger CRM tilbyder Kvalitets kunde support & service fuktioner, såsom opgave administration, Vidensbase administration, Kunde selvbetjenings portal, Rapporter og understøttende statestikker specielt brugbare for din organisations kundesupport team. Du kan også bruge andre kundesupportrelatederede moduler, såsom Produkter, Aktiviet administration, Kalendar, Kontakt administration, osv.
Opgaveadministration
- Spor alle opgaver relaterede til kunde start til slut support process
- Associate trouble tickets with accounts, contacts, products og andre moduler for at have et bedre overblik over opgaverne
- Opret fuldt editerbare listeviews efter supportpersonens ønske
- Tilbyder løsninger til opgaverne lagt via kundeportalen
- Automatisk statusopdatering via email
- Opret fuld editerbare opgave rapporter
- Opret kundesupportstatestik for at hjælpe administratoren til at planlægge bedre supportprocesser.
- Opret editerbare felter efter din organisations krav
Vidensbase
- Manage product-wise Knowledge Base in a centralized location for a better resolution of trouble tickets within least possible time
- Associate Articles with trouble tickets and products
- Provide public access to the Knowledge Base only after approval
- Maintain up-to-date Articles in vtiger CRM based on customer suggestions & comments
Kundenes selvbetjeningsportal
- Fully customizable and you can deploy without hassles in your Web site
- Secured access to the Customer Self Service Portal
- Search Knowledge Base articles before submitting trouble tickets
- Constantly improve the quality of Knowledge Base by threaded discussions
- Notify trouble ticket update to the customers through E-mail
- Follow up the trouble tickets by threaded discussions
- Update customer profiles (limited functionality)
